CLASS EH! ROOFING - ONGOING SUPPLY ISSUES STATEMENT
To our Valued Customers ,
In an effort to give you the best in customer service, we feel it is imperative that we communicate to you clearly the issues that we continue to deal with that will affect your project.
Please read the following carefully and know that we are doing our best to serve you with outstanding products, service and timelines, however factors outside our control continue to persist years after the global health crisis and shutdowns.
Our industry is experiencing truly unprecedented volatility due to insufficient raw materials of every kind, manufacturing delays, and shortages.
Consequently, cost increases and delivery date changes are being implemented weekly by our suppliers and this is affecting our ability to accurately predict the final costs and timing of many roof (and other) projects.
Class EH! Roofing is working closely with our suppliers throughout the supply chain to secure needed materials, expedite deliveries, and control costs, but we, and all roofing contractors and renovators have limitations on the amount of control we can exert over manufacturers on our client’s behalf at this time.
Historically, we submit a purchase order and receive a firm delivery date, and all the needed materials and accessories are delivered within a few weeks. Right now, there is no certainty.
We often wait months (4-6) for delivery of products or even more. Shortages of raw materials needed to complete roofing projects as well as other renovation initiatives are frustrating for everyone, however, they are all important system components that are essential for code and warranty compliant roof and home renovation installations and are therefore essential.
Our Promise to You
We want to keep our valued customers informed so together we can take the necessary steps to plan, prepare, and protect all from increased costs and potential delays.
What You Can Do to Get Your Project Done As Efficiently as Possible
Your patience and understanding of the situation as a customer is greatly appreciated at this time and in an effort to serve you as quickly as possible, by securing your job with a deposit you can lock in your price and be placed in priority sequence for the needed project.
President, Class EH! Roofing